I have questions about my course. Who can help me?
New or potential students with questions regarding how to get started (either in obtaining your license and/or starting your continuing education (once licensed), please contact our office at 800-455-8348 (locally at 303-245-0258) or via email at firstname.lastname@example.org.
Currently enrolled students with administrative questions (tracking materials, requesting a transfer, general technical support, finding a certificate, etc.) please contact our Customer Support team Monday - Friday 8:30 - 5pm MST at 800-455-8348 or email email@example.com. Emails will be responded to promptly but typically within 24 hours or one business day.
For questions pertaining to specific coursework, course content, or curriculum, please email our instructors here at
firstname.lastname@example.org or post the question directly within the Q&As inside each individual course.
What are the system requirements for your online courses?
We make every attempt to make our websites and products tablet and mobile-friendly; however, not all features within all of our courses are compatible with all tablets and phones.
- Both Windows and Mac-based desktops or laptops are compatible.
- We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
- We recommend the use of current Chrome, Firefox, or Safari. Internet Explorer
- We recommend online learners have at least a 2MB connection.
How long do I have to complete my courses?
All Texas students have one year of activation from the date they initially purchase their coursework. Your individual Enrollment Agreement and Course Catalog (with reactivation policies) are located within your student account. To view our General Online Course Catalog, click here. (Activation length of time varies by state, please check your individual state FAQ page and/or Course Catalog).
What is your return policy?
Please see our Pre-license Course Catalog and Continuing Education Course Catalog for our General Return Policies. Each state may have slightly different regulations - if you are a current student, a copy of your individual Enrollment Agreement and Course Catalog can be found inside your student account.
Is your school approved?
Yes! Van Education Center (VanEd) is approved in several states, but in Texas, we are approved for Real Estate Pre-licensing (#575), Post-licensing (SAE) and Continuing Education (#0235) and Appraisal Pre-licensing by the state's governing body (in this case, TREC).