101: Professional Standards FL GRI

Course Rating:  4.7 of 5 stars (6 votes) 4.7

Real Estate Professionals are governed by state law. REALTORS® adhere to a Code of Ethics.  Both instruments serve the consumer and the real estate profession by prohibiting certain conduct and setting clear guidelines for what is and is not acceptable behavior.

Ethical dilemmas and concerns about Professional Standards are as pervasive in today’s world as they were when the business of real estate began in the United States. In this course students will discover the rules and regulations they must follow in order to comply with both of the critical instruments they must adhere to.


The purpose of this GRI module is to educate our members with clear instructions and guidance regarding Professional Standards of conduct for REALTORS®. A working understanding of the Code of Ethics provides the REALTOR® with the expectations and requirements of both the National Association of REALTORS® and the Real Estate Commission.

The Code of Ethics guides REALTORS® in providing ethical and professional service to consumers. At the end of this course the students will be able to:

  • Compare and contrast usual and customary regulatory concepts with the Code of Ethics.
  • Interpret key aspirational concepts found in the Preamble to the National Association of REALTOR® Code of Ethics.
  • Apply the concepts established in the Articles of The Code of Ethics.
  • Evaluate given scenarios for possible Code of Ethics violations based on the concepts and standards of practice established in the Articles.
  • Outline the primary factors considered by hearing panels in procuring cause disputes.
  • Apply the Professional Standards process for enforcing the Code of Ethics, including the Duty to Arbitrate.
  • Illustrate with examples violations of the “Pathways to Professionalism” courtesy and etiquette guidelines. 

This course contains numerous interactive exercises and is completed with a multiple choice final exam.